AlfareedLine — Travel eSIM Platform

مسؤول معالجة البيانات: Alfareed Digital – FZCO, IFZA Business Park, DDP, Dubai Silicon Oasis, Dubai, UAE

تاريخ السريان: 1 January 2025

آخر تحديث: 17 October 2026

القانون الحاكم: قوانين دولة الإمارات العربية المتحدة

الاختصاص القضائي: محاكم إمارة دبي، دولة الإمارات العربية المتحدة

Privacy Contact: [email protected]

AlfareedLine (“we,” “our,” or “us”) is a travel eSIM platform operated by Alfareed Digital – FZCO. This Privacy Policy explains what personal data we collect when you use our website, mobile application, and related services (the “Services”), why we collect it, who we share it with, and the rights you have over it.

We process personal data in accordance with the laws of the United Arab Emirates, including Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data, and we collect only what we need to deliver and protect the Services.

By using AlfareedLine, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with it, please do not use the Services.

تشمل سياسة الخصوصية ما يلي:

• 1. المعلومات التي نجمعها
• 2. كيفية استخدام المعلومات
• 3. Who We Share It With
• 4. International Transfers
• 5. Data Security
• 6. Data Retention
• 7. Your Rights & Account Deletion
• 8. Cookies & Similar Technologies
• 9. Children
• 10. Changes to This Policy
• 11. Contact Information

1. المعلومات التي نجمعها

1.1 Information You Provide

• الاسم الكامل — to identify your account and orders.
• البريد الإلكتروني — to verify your account, deliver your eSIM, and send order and service messages.
• Mobile number — to sign in with a one-time code and to contact you about your account or orders.
• Country — for billing, pricing, and fraud prevention.
• Messages to our support team — including any screenshots or details you send us about an issue.

We do not ask for your date of birth, your full street address, or any identity document. If we need to verify a suspicious order, we will contact you and request only what is necessary for that verification.

1.2 Account & Sign-In Information

• Your password, which is stored in encrypted (hashed) form and is never visible to us.
• One-time verification codes sent by email or WhatsApp, which are stored only temporarily in encrypted form and expire within minutes.
• Your language and currency preferences.
• Sign-in activity and security events used to detect unauthorized access.

1.3 Order & eSIM Information

• Order details: products purchased, destination, price, currency, discounts, refunds, and order status.
• eSIM details: the eSIM identifier (ICCID), activation and installation status, data usage and remaining balance, validity dates, and any top-ups.
• Whether the order was placed through our website or our mobile app, and the referring source (for example, a search engine or campaign link).

1.4 Payment Information

Payments are processed by our payment provider, Stripe, including Apple Pay and Google Pay where available. We receive only limited payment information, such as:

• Payment method type and card brand, and the last four digits of the card.
• Transaction reference, amount, and status.
• Fraud-risk signals provided by the payment provider.

AlfareedLine never receives or stores your full card number or CVV. Card data is handled directly by our PCI DSS-compliant payment provider.

1.5 Device & Usage Information

When you use our website or app, we automatically collect certain technical information:

• IP address and the approximate country derived from it, used to show prices in your local currency and to prevent fraud.
• Browser type, device type, operating system, and app version.
• A push-notification token, if you allow notifications in our app.
• Pages visited and interactions, collected through cookies and similar technologies.

2. كيفية استخدام المعلومات

We use your information only for the following purposes:

• Providing your eSIM: processing orders, delivering eSIMs and top-ups, and showing your data usage and validity in your account.
• Account & sign-in: creating and verifying your account, sending one-time codes, and keeping your account secure.
• Customer support: answering questions, troubleshooting connection issues, and handling refund and replacement requests.
• Service messages: order confirmations, eSIM delivery emails, usage alerts, and important account notices.
• Pricing & promotions: showing prices in your local currency and checking eligibility for offers such as first-order discounts.
• Fraud prevention: detecting suspicious payments, verifying orders, and preventing promotion abuse.
• Improving the Services: understanding how the website and app are used, and fixing errors.
• Marketing: sending offers and news only where you have agreed or where permitted by law. You can opt out at any time.
• Legal obligations: meeting tax, accounting, and regulatory requirements, and responding to lawful requests.

We process your data because it is necessary to provide the Services you request, to comply with our legal obligations, for our legitimate interests in securing and improving the Services, or based on your consent where required. We do not use your data for any unrelated purpose without informing you first.

3. Who We Share It With

We do not sell or rent your personal data. We share it only with the service providers we need to run the Services, and only to the extent necessary:

• eSIM providers and mobile network operators: order and eSIM details needed to issue, activate, and top up your eSIM and to report its usage.
• Payment providers: Stripe, and Apple Pay or Google Pay where you choose them, to process payments and refunds and to prevent fraud.
• Messaging providers: email delivery services, WhatsApp (Meta) for one-time sign-in codes, and Firebase Cloud Messaging (Google) for app notifications.
• Hosting & security providers: our web hosting provider and Cloudflare, which protect and deliver the website.
• Analytics providers: Google Analytics, to understand how the Services are used.
• App stores: Apple and Google, when you download our app, under their own privacy policies.

We may also disclose information:

• When required by UAE law, a court order, or a valid request from a competent authority.
• To protect our customers, our business, or others against fraud or security threats.
• To a successor business in the event of a merger, acquisition, or sale of assets, which will remain bound by this Policy.

Our service providers may use your data only to perform services for us and are required to protect it. Some providers, such as payment providers and app stores, also act under their own privacy policies.

4. International Transfers

Because our eSIMs work in many countries and our service providers operate globally, your data may be processed outside the United Arab Emirates — for example, by the network operator in your destination country or by cloud providers in other jurisdictions. When we transfer data abroad, we do so as permitted by UAE law and take reasonable steps to ensure it remains protected.

5. Data Security

We use reasonable technical and organizational measures to protect your data, including:

• Encrypted connections (HTTPS/TLS) across the website and app.
• Hashed passwords and short-lived, encrypted one-time codes with attempt limits.
• Access to personal data limited to authorized staff who need it.
• Firewall and attack protection through Cloudflare.

No online system is completely secure. Please keep your password and verification codes private, and never share your eSIM QR code — anyone who scans it may be able to use your eSIM.

6. Data Retention

We keep personal data only for as long as necessary:

• Account data: while your account is active, and deleted or anonymized after you request account deletion.
• Order and transaction records: for the period required by UAE tax and accounting laws, which is generally at least five years after the transaction.
• One-time codes: a few minutes, until they are used or expire.
• Support messages: as long as needed to resolve your request and any related dispute.
• Marketing opt-outs: we keep your email on a suppression list so that we do not contact you again.

After these periods, data is securely deleted or anonymized so that it no longer identifies you. We may keep data longer where needed for an active dispute, fraud investigation, or legal requirement.

7. Your Rights & Account Deletion

Subject to applicable UAE law, you have the right to:

• Access the personal data we hold about you and receive a copy of it.
• Correct data that is inaccurate or incomplete — most details can be updated directly in your account.
• Delete your data, except where we must keep it for legal or tax reasons.
• Restrict or object to certain processing, including direct marketing.
• Data portability — receive your data in a commonly used format where applicable.
• Withdraw consent at any time, without affecting processing done before the withdrawal.
• Complain to the competent data protection authority in the UAE. We encourage you to contact us first so we can help.

How to Delete Your Account

You can request deletion of your account from the account settings in our app, where available, or by emailing [email protected] from your registered email address. Deleting your account does not cancel or refund eSIMs already delivered, and you may lose access to their details, so please save any information you need first.

ممارسة حقوقك:

البريد الإلكتروني [email protected] from your registered email address. We may need to verify your identity before acting on a request. We aim to:

• Acknowledge your request within five (5) business days.
• Complete it within thirty (30) days, or within any period required by applicable law.

You can unsubscribe from marketing emails using the link in any promotional email, and turn off app notifications from your device settings, at any time.

8. Cookies & Similar Technologies

Cookies are small text files stored on your device. Our app may use similar local storage on your device. We use them as follows:

• Essential: keeping you signed in, your cart and checkout, your language and currency selection, and security protection (including Cloudflare). The Services cannot work properly without them.
• Preferences: remembering choices such as a dismissed app banner.
• Analytics: Google Analytics, to understand how visitors use the website and improve it.
• Marketing: if we run advertising campaigns, we may use cookies to measure their results, only if you allow them in the cookie banner.

Managing Cookies

When you first visit our website, a cookie banner lets you accept all cookies, reject non-essential cookies, or customize your choices. You can change your choice at any time using the cookie settings icon on the website. You can also block or delete cookies through your browser settings.

Blocking essential cookies may prevent you from signing in, checking out, or using parts of the Services.

9. Children

The Services are intended for people aged 18 and over. We do not knowingly collect personal data from anyone under 18. If you believe a minor has provided us with personal data, please contact us and we will delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be published on this page with a new “Last Updated” date. If a change materially affects how we use your personal data, we will notify you by email or through a notice on the website or app before it takes effect.

If you do not agree with an update, you may stop using the Services and exercise your data rights, including account deletion.

11. Contact Information

For questions, requests, or complaints about this Privacy Policy or your personal data, contact us at:

Privacy & Data Requests: [email protected]
Customer Support: [email protected]
Company: Alfareed Digital – FZCO, IFZA Business Park, DDP, Dubai Silicon Oasis, Dubai, UAE

We aim to acknowledge all privacy inquiries within 5 business days and resolve them within 30 days.

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AlfareedLine — Travel eSIM Platform | Alfareed Digital – FZCO | Governed by the Laws of the UAE [email protected] | [email protected]